“I would highly recommend Microcat over other EPCs for its reliability, ease of
use and efficiency. It’s by far my favourite EPC as it is just so intuitive.”
– Steve Bird, Centre Manager
Ford PartsPlus
Steve Bird is the Centre Manager for Ford PartsPlus in Bishops Stortford and Hitchin. The two PartsPlus centres have over 400 customers across 2 territories, so Steve’s team of 21 direct reports and 5 Telesales Executives have their work cut out!
“My role is to grow the business and deliver on our sales targets. I am responsible for operational conformity in line with Ford standards.”
Steve has been using Electronic Parts Catalogues (EPC) for 25 years and has used multiple versions of EPCs during his time at Ford. His all-time favourite is Infomedia’s Microcat EPC.
“Microcat gives us the part numbers. It does exactly what we need it to do. It’s smooth – the transition to achieving our parts look up via Global Search and Active Jobs is so smooth.”
“The linked sales functionality in Microcat is fantastic. It relieves pressure on my Sales Executives and supports them to offer qualified and knowledgeable advice when speaking to customers. It’s by far my favourite EPC as it is just so intuitive.”
The system is simple and easy to use, so it’s quick to get new starters set up and working on the EPC successfully.
“The online Help function and Live Support is so good, it really feels as though you’re having your hand held when you’re querying something. The support is there until you are entirely satisfied that your query has been answered satisfactorily.”
Steve loves the user experience of Microcat EPC and wouldn’t hesitate to recommend it to others.
“I would highly recommend Microcat over other EPCs for its reliability, ease of use and efficiency. I love the interface appearance – it’s clean, clear, simple and modern and is very well mapped and designed. You can see the creators have come from our industry and they have the end user in mind!”
