Creating Exceptional Experiences

With data-driven innovation to increase loyalty & revenue

Accelerating Performance

With smart tools to drive collaboration & productivity

Parts Selling Systems

Cloud powered EPC with OE data to grow part sales

Service Selling Systems

VIN-precise automation to increase
profits and customer satisfaction

Global Platform – Local Feel

150,000 Users | 186 Countries | 29 Languages

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Solutions

We are a leading provider of information solutions to the global automotive industry with over 150,000 dealership users in 186 countries.

Investors

Infomedia Ltd is an Australian public company which listed on the Australian Stock Exchange in August 2000 (ASX code ‘IFM’).

Careers

Energy, strong corporate culture and a commitment to innovation, is what makes the Infomedia team so successful.

Our innovative enabling technology helps our OEM and dealership partners measurably improve productivity, profitability and customer retention.

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LEADERS IN PARTS AND SERVICE SELLING SYSTEMS

Electronic Parts Catalogue

Microcat EPC – Cloud based OEM EPC with powerful search features and VIN-precise interpretation to sell more genuine parts.

Service Menu Pricing

Superservice Menus – Industry leading, VIN-precise quoting system allows staff to sell with confidence and create certainty and trust with customers.

Vehicle Health Check

Superservice Triage (eVHC) – VIN-precise and mobile friendly inspection selling system that builds service revenue and customer satisfaction.

Digital Service History

Superservice Register – A secure online database for the recording of vehicle service and repair history.

Online Booking & Quoting

Superservice Connect – An online self-serve customer booking system with VIN-precise quotes that is quick and available 24/7 for customer convenience.

Customer Survey

Superservice Insight – Real-time CSI survey tool with instant feedback that fosters customer engagement and improves brand loyalty.

Parts e-Commerce

Auto PartsBridge – An EPC based online parts ordering system, connecting OEM dealerships and body shop customers to maximise genuine parts sales.

Trade EPC

Microcat MARKET – Allows trade repairers to conveniently access the most up-to-date OEM parts data, 24 hours a day, 7 days a week.

Our Customers

"Microcat LIVE is very impressive. I especially like the diagrams, nice and easy to enlarge, in addition easy to print and email. The ease of emailing parts diagrams to customers had really been a big plus. In fact, it's so easy and quick enough that most of the time we are looking at the same information during our call. Much easier than faxing and recalling the customer later."

− Jo Catt, Owner — Mooney Motors Ford

"Microcat LIVE works great for our dealership. It’s very smooth to use and was quick to learn. Working with wholesale customers, being able to email parts illustrations is a major WOW!"

− Scott Fisher, Parts Manager

"I like how it doesn't take up space on the hard drive and it is always updated. I also like that it is fast and I think that the email feature and D2D link are great capabilities. Awesome product!"

− Tyre Holloway, Parts Manager — Champion Ford Lincoln Merc

"We have had an extremely good relationship with Microcat for 5 years. When the new Microcat LIVE version evolved we were hesitant at first- afterall change can be difficult. After using Microcat LIVE for the last 6 months, we would not want to go back. Form the ease of use to the excellent tutorials available online, the transition was very smooth. I can't say enough about the product and support staff at Infomedia."

− Joe Koch, Parts Manager

"The new Microcat LIVE has the most parts information of any catalog that I have ever used. Plus knowing that my data is always up to date without ever having to do an update is a huge benefit."

− Frank Van Doren , Parts Manager — Springfield Toyota

"We use Microcat LIVE for all 8 of our subscriptions. The learning curve is minimal. LIVE is working so well that we canceled all of our DVD subscriptions. I highly recommend LIVE to any dealer who is considering changing their electronic catalog vendor"

− Jim Jarzynski, Parts Manager

"Microcat LIVE greatly improves the workflow behind the Parts Counter; with less steps to get to the right part, easy access to TIS information, and the ability to really zero in on illustrations. With the latest data – Microcat LIVE keeps our dealership current."

− Donna Mason, Parts Interpreter — C.F. Schwartz Toyota

"I am amazed at all the features available in Microcat LIVE. I especially love that it can be accessed from anywhere. The new features really save us time, with the cross catalogue information and the easy transfer of parts into our in house system. Since switching, we haven’t experienced any downtime. It’s been flawless."

− Doug Souther, Parts Manager

"The videos are great, too. I’ve found they are the best way to train new users. They walk them through the system and familiarize them with Microcat in no time at all."

− Russell Geesing , Parts Manager — Classic Toyota of Tyler