To enjoy long term success, dealerships need to focus their attention on their customers’ needs, in order to maintain excellent levels of customer service.
It’s never been more important to keep your customers engaged and build positive customer experiences.
Dealerships now have a range of tools at their disposal to help maximise the service experience. Likewise, customers have access to various online social platforms where they can share their opinions with others. Doing your job to the best of your ability is, therefore, really important if you wish to retain customers and secure new referrals.
More and more dealerships around the world are now using electronic Vehicle Health Check (eVHC) systems to improve their service experience for customers.
Many in the automotive industry see eVHC systems as a ‘must-have’ business, service and sales tool.
“It’s never been more important to keep customers engaged during their service experience”
Why do dealerships use an eVHC system?
Streamlining the service process
By undertaking a quick, digital, ‘on the spot’ assessment of a vehicle alongside other routine service work, underlying repair problems can be identified immediately. The fast inspection and reporting process means customers are contacted in a timely and professional manner.
New opportunities and revenue stream
An eVHC system guides Technicians through the entire vehicle inspection process and empowers them to identify more repair work. Good vehicle health check systems also record and follow up on declined work for future sales. This opens up new revenue streams and encourages customers to keep returning to the dealership for future repairs.
Improving your Aftersales performance
Having an eVHC system allows you to monitor, track and report on the overall performance of your dealership and staff. By reviewing your aftersales performance, sales and conversion rates, and staff performance, you can address any weak areas and work on improving your Aftersales Department.
Accuracy, certainty and transparency
Being able to accurately price work that is VIN-specific makes the sales process more transparent – customers can understand what the costs are and what they are getting for their money, without any hidden extras. Providing photo and video evidence with the vehicle report also allows customers to see the extent of the damage, and makes them more certain about authorising additional repair work.
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