The rise of digitization and rapid change in the competitive landscape is driving dealerships to look for cost-effective ways to invest in customer retention. Improving customer retention is a proven…
Marshall Volvo: How they Improved their Service Sales with an eVHC System Are you looking to improve your service sales? Many dealerships are turning to advanced electronic Vehicle Health Check…
If you were unsuccessful in converting a service repair issue with a customer, do you know why? Capturing this information is important in order to recover lost service sales and…
What are the benefits of using an eVHC system? When a vehicle is brought into a dealership for its routine service work, it pays to do a thorough vehicle health…
Have you heard about the new service secret weapon? Visual evidence such as videos and photos are fast becoming a popular sales tool in the Service Department. Many dealerships using…
Are you tired of using paper-based vehicle inspection checklists? Do you wish you could automatically price the repair work, including parts, labour, fluids, supplies and surcharges? Do you wish you could…
In these competitive times, your Aftersales service should be equally as good, if not better than your new car sales. Are your Service Advisors following up every service sales opportunity,…
Michael Stringfellow, Service Manager at Clintons Toyota Narellan, knows just what it’s like to run a busy Service Department. From his highly successful dealership, he leads a team consisting of…
Quick lanes can work well – when done correctly. As I travel around the country and visit dealerships representing a variety of makes, the trend of implementing a quick lane…
Today’s most successful Aftersales Managers understand the need for maintaining high standards of customer care throughout their dealership. Building strong relationships with customers is the key to securing long-term business…