In today’s competitive market, a dealership’s Parts Department must discover how to set themselves apart in a crowded marketplace. Why will customers buy from you and not from your competitors?…
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Marshall Volvo: How they Improved their Service Sales with an eVHC System Are you looking to improve your service sales? Many dealerships are turning to advanced electronic Vehicle Health Check…
If you were unsuccessful in converting a service repair issue with a customer, do you know why? Capturing this information is important in order to recover lost service sales and…
What are the benefits of using an eVHC system? When a vehicle is brought into a dealership for its routine service work, it pays to do a thorough vehicle health…
Have you heard about the new service secret weapon? Visual evidence such as videos and photos are fast becoming a popular sales tool in the Service Department. Many dealerships using…
In these competitive times, your Aftersales service should be equally as good, if not better than your new car sales. Are your Service Advisors following up every service sales opportunity,…
Michael Stringfellow, Service Manager at Clintons Toyota Narellan, knows just what it’s like to run a busy Service Department. From his highly successful dealership, he leads a team consisting of…
Quick lanes can work well – when done correctly. As I travel around the country and visit dealerships representing a variety of makes, the trend of implementing a quick lane…
Today’s most successful Aftersales Managers understand the need for maintaining high standards of customer care throughout their dealership. Building strong relationships with customers is the key to securing long-term business…
Multipoint Inspection Process Provides Crucial Data In Today’s Fixed Ops World Data is not a terribly exciting conversation for most people, but without accurate and precise data, most business professionals…
