In today’s competitive market, a dealership’s Parts Department must discover how to set themselves apart in a crowded marketplace. Why will customers buy from you and not from your competitors?…
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Marshall Volvo: How they Improved their Service Sales with an eVHC System Are you looking to improve your service sales? Many dealerships are turning to advanced electronic Vehicle Health Check…
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If you were unsuccessful in converting a service repair issue with a customer, do you know why? Capturing this information is important in order to recover lost service sales and…
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What are the benefits of using an eVHC system? When a vehicle is brought into a dealership for its routine service work, it pays to do a thorough vehicle health…
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Have you heard about the new service secret weapon? Visual evidence such as videos and photos are fast becoming a popular sales tool in the Service Department. Many dealerships using…
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In these competitive times, your Aftersales service should be equally as good, if not better than your new car sales. Are your Service Advisors following up every service sales opportunity,…
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Michael Stringfellow, Service Manager at Clintons Toyota Narellan, knows just what it’s like to run a busy Service Department. From his highly successful dealership, he leads a team consisting of…
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Quick lanes can work well – when done correctly. As I travel around the country and visit dealerships representing a variety of makes, the trend of implementing a quick lane…
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Today’s most successful Aftersales Managers understand the need for maintaining high standards of customer care throughout their dealership. Building strong relationships with customers is the key to securing long-term business…
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Multipoint Inspection Process Provides Crucial Data In Today’s Fixed Ops World As featured in Fixed Ops magazine Nov/Dec 2015 edition Data is not a terribly exciting conversation for most people,…
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