Dealerships in the US have the reputation for being markedly more expensive than independent shops when it comes to maintenance and repair. Where did that perception originate? Does a scheduled…
Read More
Identifying new potential work and tracking service performance is now much easier with electronic Vehicle Health Checks (eVHC). Many dealerships have added an eVHC system to their Service Department, with…
Read More
Build stronger, more profitable customer relationships with follow-up calls facilitated by an electronic Vehicle Health Check (eVHC) Longer vehicle ownership periods mean that there is an opportunity for genuine dealerships…
Read More
Next time you watch the big game, take a timeout from the action and you’re bound to spot automaker logos on jerseys, signage and even special segments during the television…
Read More
Are your Service Advisors effective at converting work? Service and Aftersales revenue is growing to be a strong financial pillar and a huge contribution to the overall profits of dealerships.…
Read More
Andrew Christmas, Aftersales Manager at Marshall Volvo, knows just what it’s like to run a busy Service Department. From his highly successful dealership in Cambridge, he oversees the repair of…
Read More
3 Steps to Convert Customer Satisfaction to Customer Loyalty. With favourable trading conditions and new models, many dealerships are realising increased new car sales. The real challenge for dealers however…
Read More
Is your Service Department performing at its best, or is there still room for improvement? To help you unlock your true potential, here are some questions to ask yourself about…
Read More
Leave paper behind. Improve sales conversion, productivity and accountability with real-time reporting from an electronic multi-point inspection (eMPI). For most dealerships, measuring service staff performance and inspection sales efficiency tends…
Read More
When analyzing the productivity of your Service Department, you might find it helpful to define a few success metrics. In other words, what are the areas of your service offering…
Read More